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Returns & Refund Policy
30-Day Quality Guarantee
We stand behind every product we make
Last updated: January 31, 2026
30 Days
Return window from delivery
Full Refund
For defective products
Free Replacement
For damaged items
Eligible Returns
You may return a product within 30 days if:
- The product has a manufacturing defect
- The product was damaged during shipping
- You received the wrong item
- The product does not match the description
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- Products damaged by misuse or negligence
- Items returned after 30 days
How to Request a Return
- 1
Contact Us
Email contact@primevoxel.com with your order number and reason for return
- 2
Include Photos
Attach clear photos of the issue (if applicable)
- 3
Await Instructions
We'll respond within 24-48 hours with return instructions
- 4
Receive Refund
Refunds are processed within 5-7 business days after approval
Refund Methods
- Refunds are issued to the original payment method
- Processing time: 5-7 business days after approval
- Bank processing may take an additional 3-5 business days
Questions?
Contact our support team for any questions about returns: